How do I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

What if my tracking information shows no movement?
Do not worry if your tracking number says that it has no information yet: it can take at least 48 hours for the tracking to be updated.

How do I cancel or change my order?
We do not accept order cancellations or changes once an order has been processed. 

How do I return my order?
We want you to be happy with our products, if there is an issue with your order please contact us and we will do what we can to make it right and provide further instruction or click here to request a refund

Can I change my shipping address?
Please contact us ASAP and we can update the shipping address if the order has not yet been processed.

Can I change my payment method?
Unfortunately, we are not able to change payment methods.

I received a package with no sender information. Can you please tell me who sent the package?
We will do our best! Please contact us and provide the order number on the packaging slip so we can best assist you.